Learn how to apply the fundamentals of total quality.Understand what quality is and learn about the history of the quality movement by studying concepts of Deming, Juran, Crosby and others. Discover the role of customers in quality and determine the major elements of a quality system.

In this course, learn how best practice organisations apply quality into their everyday activities. Find out how to use teamwork to make the most of your employees potential. Learn about quality fallacies and how to lessen their impact.